Have questions about MedRoute? Need help with an order? Our support team is here to help you 24/7.
For urgent medicine delivery or medical emergencies, call our 24/7 emergency hotline:
+91 1800-MEDROUTE
Mon-Sun: 6 AM - 12 AM
+91 1800-PHARMACY
Mon-Fri: 9 AM - 6 PM
support@medroute.com
partners@medroute.com
tech@medroute.com
MedRoute Technologies Pvt. Ltd.
Tower A, 5th Floor
Cyber City, Sector 24
Gurugram, Haryana 122002
India
Our emergency delivery service aims to deliver critical medicines within 30-45 minutes in metro cities and 1-2 hours in other areas, depending on availability and location.
Yes, all our partner pharmacies are licensed and verified. We ensure that all medicines are sourced from authorized distributors and stored under proper conditions.
We accept all major payment methods including credit/debit cards, UPI, net banking, digital wallets, and cash on delivery for eligible orders.
After placing an order, you'll receive a tracking ID via SMS and email. You can track your order in real-time using this ID on our website or mobile app.
Orders can be cancelled or modified within 5 minutes of placement. After that, please contact our support team for assistance.
Yes, we deliver prescription medicines. You'll need to upload a valid prescription during checkout. Our pharmacists verify all prescriptions before dispensing.
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