Get in Touch

Have questions about MedRoute? Need help with an order? Our support team is here to help you 24/7.

Medical Emergency?

For urgent medicine delivery or medical emergencies, call our 24/7 emergency hotline:

Phone Support

Customer Support

+91 1800-MEDROUTE

Mon-Sun: 6 AM - 12 AM

Pharmacy Partners

+91 1800-PHARMACY

Mon-Fri: 9 AM - 6 PM

Email Support

General Inquiries

support@medroute.com

Partnership

partners@medroute.com

Technical Issues

tech@medroute.com

Office Address

MedRoute Technologies Pvt. Ltd.

Tower A, 5th Floor
Cyber City, Sector 24
Gurugram, Haryana 122002
India

Support Hours
Emergency Support24/7
General Support6 AM - 12 AM
Technical Support9 AM - 9 PM
Partnership Queries9 AM - 6 PM
Send us a Message
Fill out the form below and we'll get back to you within 24 hours.

Response Time: We typically respond to inquiries within 24 hours during business days. For urgent matters, please call our support hotline.

Frequently Asked Questions

How fast is emergency delivery?

Our emergency delivery service aims to deliver critical medicines within 30-45 minutes in metro cities and 1-2 hours in other areas, depending on availability and location.

Are the medicines authentic?

Yes, all our partner pharmacies are licensed and verified. We ensure that all medicines are sourced from authorized distributors and stored under proper conditions.

What payment methods do you accept?

We accept all major payment methods including credit/debit cards, UPI, net banking, digital wallets, and cash on delivery for eligible orders.

How do I track my order?

After placing an order, you'll receive a tracking ID via SMS and email. You can track your order in real-time using this ID on our website or mobile app.

Can I cancel or modify my order?

Orders can be cancelled or modified within 5 minutes of placement. After that, please contact our support team for assistance.

Do you deliver prescription medicines?

Yes, we deliver prescription medicines. You'll need to upload a valid prescription during checkout. Our pharmacists verify all prescriptions before dispensing.

Multiple Ways to Reach Us

Phone Support

Speak directly with our support team

Live Chat

Get instant help through our chat system

Email Support

Send us detailed queries via email

Community

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